networks

Support

Here you'll find support topics, documentation, and FAQ's related to the network operating systems, firewalls, routers, and related network communications such as email servers that we resell and support.
Some articles require a free Acrobat reader obtained at www.adobe.com.

NetWare

NetWare 3.x and 4.x are no longer installed but we will support them through 2005. Please check our knowledgebase for support articles or to open a support issue for support.

Windows 2000 and 2003 Server

Please check our knowledgebase for support articles or to open a support issue for support.

Firewalls and Security FAQ

We have sold and supported Sonicwall TELE, SOHO, and PRO series firewalls for many years. Generally they are very trouble-free, but here are some common problems and solutions:

	Cannot access the internet - Check that the power light, WAN and LAN link lights are lit. Restart the attached WAN device (DSL or Cable modem) first and wait 60 seconds, then power off then on the firewall. Note the amber configuration light (typically a wrench icon) as it should come on initially up to 60 seconds and then go off. If it does not go off, there could be a problem with the power supply or the firmware could be corrupt. Call for further assistance.
	Lost your password - The Sonicwall firmware will need to be cleared using a special reset procedure, losing all settings and setup. Please call for assistance.
	Firmware is corrupt - Indication is usually the amber configuration light comes on and does not go off. The firmware reset procedure will need to be invoked and a new firmware file loaded. Please call for assistance.
	Please check our knowledgebase for support articles or to open a support issue.

Clients: Please visit our Helpdesk for knowledgebase articles and support!