Virtual IT Service is our hardware and network health maintenance program that provides regular system maintenance and pro-active monitoring functions for a fixed monthly fee.
We find that most clients neglect regular maintenance and this is a leading cause of poor performing systems, and also greater frequency of virus and malware infection in a Windows PC environment. Because the cost of doing such maintenance on a normal hourly basis is high, most clients just don't keep their systems secure with the latest patches, nor do they perform regular scans for virus or spyware. Virtual IT solves that problem by automating much of this work and enabling us to do a great deal more service remotely during your off-peak hours.
Virtual IT (desktops):
- Bronze - provides basic security patches, health monitoring, remote service option
- Silver - adds basic repairs and malware removal on a remote basis
- Gold - adds an annual maintenance service call
- Platinum - adds additional discounted consulting time (good for active clients)
Virtual IT (servers):
- Bronze - provides basic health monitoring and patch management
- Silver - adds regular security patch installation
- Gold - adds an annual maintenance service call
Virtual IT Hardware As A Service
- Desktop PC and/or LCD Monitor for a fixed monthly fee (VIT plan required)
- Network UPS (includes all warranty, battery maintenance)
Virtual IT Services (other)
- VIT cloudbackup - our managed cloud backup service
- VIT spamstopper - our managed spam filtering service
- VIT cloudcare - our managed AVG cloudcare anti-virus
After initial evaluation and repairs, we only take on new SMB clients with networks if they agree to cover systems with Virtual IT service plans since we feel strongly that regular maintenance is the foundation to reliable operation and good support.